Privacy Policy

Last updated: January 7, 2025

Introduction

AgentSup ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Telegram support platform.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our service:

  • Account Information: When you create an account, we collect your Telegram user ID, username, first name, and email address (if provided).
  • Message Data: We process messages sent to your Telegram bot for categorization and analysis purposes.
  • Bot Configuration: Information about your Telegram bot settings and preferences.
  • Usage Data: Information about how you interact with our dashboard, including pages visited and features used.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and categorize incoming Telegram messages using AI
  • Generate analytics and insights about your support messages
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Detect, prevent, and address technical issues

AI Processing: Your messages are processed by AI (GPT-4) for categorization purposes. We do not use your data to train AI models. Message content is processed in real-time and not stored beyond what is necessary for providing our service.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted in transit.

Message data is retained for up to 90 days by default, after which it is automatically deleted. You can request earlier deletion at any time.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We use third-party services (such as OpenAI for AI processing and cloud providers for hosting) that may process your data on our behalf.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for data processing

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]